When will you receive your order?

Since this is a small business that is almost entirely run by yours truly, my shipping and processing takes a little longer than usual, but it's fairly predictable. 

Put in simple terms.

You order during any given month. 

Your order ships 4-5 weeks after that month ends. 

So if you order anytime in January 

Then your order will ship during the last week of February or the  First week of March. 

No matter what point in January you ordered.

I do it this way because, as a solopreneur, it is much more manageable to batch all monthly orders into one big batch.

If that's an issue, I can issue a refund at any time before your order ships. 

Thank you again for your business and understanding,

Trust me, it is worth the wait:) 

Your order won't be shipped until ALL the items in your order are in stock. If you want us to ship in stock items first, please place orders seperately.

In the case of order cancellation, you must email us within 24 hours of placing the order because we process orders very quickly.

You may request to change your product size, shipping address, or add products to your order. Requests must be made within 24 hours of placing the order.

In the case of pre-orders, you may cancel anytime as long as the item has not completed production. Production status can be found in the item description.

Please contact our sales team.

4-5 weeks after the month you ordered in a tracking will be sent to you via email once the order has shipped.

In the unlikely event that you do not receive your order after the stated delivery date on your tracking, please contact us

Several reasons:

1. Your billing information was incorrect

2. Too many credit card attempts

3. Incorrect CC, zip code, or expiration date

4. The item you bought is no longer available

In any of the cases, Shopify will flag your order as fraudulent and your order will be cancelled. You will have to place your order again.

You might receive an email saying your order has been shipped, but the tracking hasn't moved yet and will say "waiting on package to arrive at facility".

We pre-print all the labels. This just means we have NOT shipped your order yet. Tracking will update once we ship. (give it a couple days)

If the order does not make it to you, I will simply issue a full refund.

I will issue a full refund.

If your order arrives damaged or defective in any way, please splease contact us within a week of delivery. We address these on a case-by-case basis but we will try to work towards a satisfactory solution.

We do not offer returns or refunds as every item is made to order.

Steel balls restock every 17th of the month.

All other clothing is on a monthly pre-order cycle unless specified otherwise.

Our embroidery pieces are made of high quality threads that are meant to last a long time. We recommend turning the product inside out, machine washing cold, tumble/delicate drying on low heat. Another option would be to hang dry, which is the best way to prevent shrinkage.

We have always recommended customers to order their standard size and have not had any issues:)

Some embroidery pieces may have a paper on the back. This is referred to as a stabilizer and is an essential in keeping the embroidery from deforming and intact.

You may cut around it so it is more circular, but it is important you don't remove it or cut the embroidery threads.

Not internationally but we do offer it to Domestic orders if you order 2 or more products.

Put in simple terms.

You order during any given month. 

Your order ships 4-5 weeks after that month ends. 

So if you order anytime in January 

Then your order will ship during the last week of February or the  First week of March. 

No matter what point in January you ordered.

I do it this way because, as a solopreneur, it is much more manageable to batch all monthly orders into one big batch.

If that's an issue, I can issue a refund at any time before your order ships. 

Thank you again for your business and understanding,

Trust me, it is worth the wait:) 

Yes, we ship worldwide and use a variety of shipping carriers.

In 2022, shipping is suspended in the following countries : Russia, Ukraine, Mexico, Philippines, Germany, Italy, New Zealand.